published on 19 Feb 2025

UX Case Study: Redesigning and Creating a Design System

Context

The platform I was working on needed a complete overhaul. Its design was outdated, the user experience was unintuitive and it lacked visual consistency. My goal was to modernise the interface, improve usability and create a scalable design system that optimised workflows and visual consistency. (Some data was hidden due to privacy policies).

👨‍💻 My Role: UI/UX Design
🎨 Tools: Figma
⌛ Duration: 3 Months
🙋 Audience: Vets and pet owners

Problem

  • The UI was outdated and did not follow modern trends.
  • There was no defined design system, which led to inconsistencies.
  • The user experience had friction in key flows.
  • A scalable solution was required to improve the efficiency of the design and development team.

Solution

1. Analysis and Discovery

  • UX/UI audit of the platform.
  • Gathering feedback from users and stakeholders.
  • Benchmarking with similar platforms to identify opportunities for improvement.

2. Complete UI Redesign

  • Implementation of a new visual style aligned with current trends.
  • Reorganisation of the information architecture to improve navigation.
  • Design of reusable components with principles of accessibility and usability.

3. Creating a Design System

  • Development from scratch of a modular and scalable system design.
  • Detailed documentation to ensure consistency in future implementations.
  • Implementation of design tokens to facilitate adaptability.

4. Impact

  • 80% reduction in design and development times thanks to the design system.
  • Increased user retention rate due to improved user experience.
  • Positive feedback from stakeholders and users, highlighting the visual modernisation and ease of use.

5. Conclusion

This project represented both a challenge and a great opportunity to significantly impact the platform. The redesign and system layout not only modernised the interface, but also improved the efficiency of the equipment, providing a superior user experience.

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